Effective Date: 

At Lash Animal, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, please review our refund and return policy below.

Eligibility for Returns

  • Returns must be initiated within 14 days of receiving the product.
  • The item must be unused, in its original packaging, and in the same condition as delivered.
  • Proof of purchase (such as an invoice or order confirmation) must be provided.

Non-Returnable Items

  • Opened or used products.
  • Items purchased on sale or during special promotions.
  • Damaged or altered items not caused during transit.

Refund Process

  1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. Approved refunds will be processed within 7-10 business days and credited to your original payment method.

How to Initiate a Return?

To request a return, please contact our customer service team at:

  • Email:
  • Phone:

We will guide you through the return process, including shipping details if applicable.

Shipping Costs

  • Customers are responsible for the return shipping costs unless the product was damaged or incorrect upon delivery.
  • Shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.

Contact Us

For further assistance, feel free to reach out to our support team. Your satisfaction is our priority!